FAQ

Mega Source Group is a South African online supplier offering a range of machinery, automotive spare parts, industrial equipment and related products. Our online store helps individuals, businesses, contractors and agricultural customers find equipment and replacement parts for their requirements.

Our product range includes:

• Forklifts and material-handling equipment
• Agricultural machinery and equipment
• Automotive engines, gearboxes and spare parts
• Standby generators and backup power equipment
• Mobile lighting towers
• Construction and industrial machinery
• Shipping containers
• Bicycles and fitness equipment
• Other equipment and products listed in our online catalogue

Product availability and specifications are provided on individual product pages.

Our published business and collection address is:

Mega Source Group
1 Recreation Road, Arcadia
KuGompo City, 5201
South Africa

Customers wishing to collect an order must arrange an appointment in advance.

Yes. Customers can browse our product catalogue, select their preferred items and place orders through our official website:

https://megasourcegroup.co.za

Yes. If you require additional product information, a bulk quotation or assistance with selecting suitable machinery or spare parts, please contact our customer support team.

Providing the product name, specifications and delivery location will help us respond to your enquiry.

Product condition depends on the specific item. Please refer to the product description or request confirmation before purchasing.

Where applicable, product condition and warranty information should be confirmed on the quotation or invoice.

We recommend providing your vehicle's make, model, manufacturing year and relevant engine or gearbox code.

For more precise identification, our team may request a VIN or original equipment part number.

Yes. Our team can assist with available technical information, including engine power, operating capacity, dimensions, fuel type, equipment configuration and other relevant specifications.

For machinery and technical equipment, customers should review the specifications carefully before completing a purchase.

Yes. Our catalogue includes machinery and equipment suitable for a range of business, agricultural, construction and industrial applications.

Customers purchasing equipment for specialised operations are encouraged to confirm their technical requirements before ordering.

Yes. Mega Source Group accommodates enquiries for bulk and corporate purchases.

Bulk orders may require separate quotations, additional processing time and specialised delivery arrangements.

Please contact our support team with the product name, specifications or part number. We can review your enquiry and advise whether assistance is available.

To place an order:

1. Visit our website.
2. Browse the relevant product category.
3. Select the product you wish to purchase.
4. Review the product specifications.
5. Add the item to your cart.
6. Proceed to checkout.
7. Enter your billing and delivery information.
8. Complete payment using an available checkout method.

You will receive an order confirmation once your order has been submitted.

Our published payment policy lists payment options including debit and credit cards, electronic funds transfers (EFT), and supported alternative payment services.

The payment options available for your purchase will be displayed during checkout.

Yes. Electronic funds transfer is included in our published payment options.

Please use only payment details confirmed through our official checkout or verified business communication channels.

Orders requiring payment verification will be processed once the transaction has been confirmed.

Yes. Our website uses South African Rand (ZAR) for product pricing.

Any applicable delivery charges will be displayed during checkout or communicated through a quotation.

Yes. Order documentation is provided as part of the purchasing process.

Customers requiring a tax invoice for business or accounting purposes may contact our support team.

Yes. If you wish to cancel an order, contact us as soon as possible.

Orders cancelled before dispatch may qualify for a full refund. Orders that have already been dispatched are subject to the applicable return and shipping conditions.

Yes. Mega Source Group delivers to major cities and towns across South Africa, including Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Polokwane, Gqeberha and surrounding areas.

Delivery to rural and remote locations may require additional arrangements.

Our published shipping policy provides the following estimates:

• Standard order processing: 1–2 business days
• Standard delivery after dispatch: Approximately 2–5 business days
• Express delivery: Approximately 1–2 business days in eligible areas

Delivery times may be longer for bulky equipment, custom orders, remote destinations or products requiring specialised transport.

Shipping charges depend on the delivery location, product dimensions, weight and selected delivery service.

Our shipping policy offers free standard shipping on eligible orders exceeding R1,500, excluding bulky or heavy items and certain delivery locations.

Any applicable delivery charges or surcharges will be confirmed before processing.

Yes. Large items such as generators, lighting towers and industrial machinery may require specialised freight arrangements.

Our team will confirm the available delivery method, estimated delivery schedule and applicable transport charges.

Yes. Collection is available by appointment only at our published collection location.

Please contact our team before travelling to arrange collection and confirm that your order is ready.

Yes. Once your order has been dispatched, you will receive shipping confirmation and tracking information where applicable.

Tracking updates may take some time to appear in the courier's system.

First, check the tracking details provided with your order.

If the delivery has exceeded its estimated timeframe or the tracking information is not updating, contact our customer support team with your order number.

We will assist with investigating the delivery status.

International shipping requests are considered individually.

Please contact our team with your destination country, product details and delivery requirements to request a quotation.

International customers may be responsible for applicable customs duties, import taxes and clearance charges.

Mega Source Group offers a 30-day return period on most eligible products, subject to the conditions stated in our Refund Policy.

Eligible products generally need to be unused, in their original packaging and accompanied by proof of purchase.

Certain products, including custom-ordered, installed or used items, may be excluded from change-of-mind returns.

To request a return:

1. Contact our customer support team.
2. Provide your order number and product details.
3. Explain the reason for the return.
4. Wait for return authorisation and instructions.
5. Package the item securely for return.

Please do not return products without first obtaining the required authorisation.

According to our Refund Policy, approved refunds are generally processed within 5–7 business days after the returned item has been received and assessed.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Please contact our support team promptly and provide your order number, a description of the problem and photographs where available.

Our published policy requests that customers report delivery damage or missing items within 48 hours to help facilitate an investigation.

We will assess the matter and arrange an appropriate resolution in accordance with our policies and applicable consumer rights.

Our published Refund Policy does not provide for direct exchanges.

Customers wishing to change an item can request an eligible return and place a new order for the preferred product.

Statutory remedies for defective or non-compliant goods remain applicable.

Yes. Warranty coverage is available on qualifying products.

Warranty periods vary according to the product category, condition and applicable manufacturer or supplier terms.

Our published warranty policy identifies 12-month coverage for several product categories and longer coverage for certain equipment.

Contact our support team and provide:

• Your order number or proof of purchase
• Product name and relevant specifications
• A description of the fault
• Photographs, videos or diagnostic information where available

Our team will advise on the assessment and return-authorisation process.

Warranty coverage generally relates to qualifying manufacturing defects, faulty components and covered functional problems arising under normal use.

The specific coverage and exclusions depend on the applicable product warranty.

Normal wear and tear, misuse, unauthorised modifications and accidental damage may fall outside the stated warranty coverage.

Our published warranty policy provides separate terms for pre-owned and refurbished products.

Pre-owned products are generally listed with a 30-day limited functional warranty, while refurbished products are generally listed with a six-month warranty, unless otherwise specified.

Always confirm the warranty stated on your individual product quotation or invoice.

Our customer support team can assist with product enquiries, quotations, orders, delivery arrangements and after-sales support.

Email: sales@megasource.co.za
Telephone: +27 68 757 7589
Website: https://megasourcegroup.co.za

Published Business Hours: Monday–Saturday, 08:00–17:00

Contact our team with the product name, relevant technical requirements and your delivery location.

For automotive components, please include the vehicle details or original part number where possible.

For machinery, please provide the intended application and required specifications.

Our team will assist with available product information and the next steps for your enquiry.